The Zambia Information and Communications Technology Authority has ordered Airtel to compensate K4 million to its customers due to internet failure that occurred on February 2, in accordance with the Consumer Protection Guidelines.
The Authority expressed deep concerns over the ongoing service disruptions on Airtel’s network, particularly the February 2, 2025 outage that affected data services across multiple provinces.
In a statement, ZICTA’s Corporate Communications Manager, Hanford Chaaba, stated that the Authority has also directed Airtel Networks Zambia Plc to expedite the upgrade of its critical network infrastructure, especially at its data centers, to enhance network resilience by February 28, 2025. The Authority has mandated Airtel to implement mechanisms to address the recurring network outages and strictly adhere to the Consumer Protection Guidelines.
ZICTA remains committed to safeguarding consumer interests and ensuring reliable communication services. The public can be assured that corrective actions are being undertaken to prevent similar incidents in the future.
Meanwhile, Airtel Networks Zambia Plc has acknowledged the directive and has committed to implementing the instructions within the stipulated timelines.
